Terms and Conditions
These are the terms and conditions of our agreement and apply to all purchases of products by you from Lesters Nursery World via our website and should be read very carefully. These terms may vary from time to time and you should check before making new purchases.
1. Orders & Delivery
Please note that we only deliver goods to UK addresses.
Once you have created an account with lesters-nurseryworld.co.uk you can order any item by clicking on the send order button. All prices are reflected in UK pounds sterling and include VAT at the current rate. We offer free delivery within 5 working days on all orders over £100 to England, Wales, and parts of Scotland excluding the Highlands and Islands. Orders under £100 will be subject to a £5 postage and packaging charge. When multiple items are ordered items showing as 'in stock' will be dispatched together with items showing as '2-3 week delivery' once all items are available.
Certain items may take longer to deliver but will be clearly marked on the product information page prior to ordering.
All furniture orders are delivered direct from the manufacturer; these items have their own delivery charges but are clearly marked on the product information page. Some furniture items offer an optional deliver and build service; again this is direct from the manufacturer and incurs extra charges, clearly marked on the product information page. For all deliveries please have help at hand as the driver may need assistance. The driver is not employed by Lesters Nursery World and although he will deliver your goods into your home, he may not deliver orders into a specified room. When you receive your goods, it is important that you inspect them before signing for the delivery. If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should sign for them as damaged or ask the courier to wait while you examine the goods. If the driver is unable to wait or his system does not allow you to sign the goods as damaged please refuse and do not sign under any circumstances. In this event, please contact us immediately so that we can resolve the situation with the courier. It is important that all original packaging is kept until you are satisfied with the goods and are sure that they will not need to be returned. Couriers will not accept goods if it is not in its original packaging.
Items will be delivered 9:00am – 6:00pm Monday – Friday, if you have not received your items that are marked as available within 5 working days please email or telephone us and we will contact the carrier.
Parcel delivery zones and supplemental charges are shown below. You will be contacted should your order incur a delivery supplement. Note that for many small packages, a supplement may not be payable if you like in zones 2 or 3. Delivery to zones 2 and 3 is usually on a 48-hour basis.
Zone 1: England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3.
Zone 2: The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. The supplement is £7 per box.
Zone 3: Northern Ireland, Isle of Man and Isles of Scilly - postcodes BT, IM, TR21-25. The supplement is £8 per box.
2. Security
Your account will be charged for payment at the time your order is placed. The purchase area of our site is secure; this means that we use industry standard SSL technology to allow for encryption of all sensitive information such as your name, address and credit card details.
3. Cancelling orders and Returns:
You have the right to cancel any order made with Lesters Nursery World via our website, and a full refund will be given providing the items have not been dispatched. We recommend you send an e-mail to enquiries@lesters-nurseryworld.co.uk or call us immediately on 0161 720 7227 should you wish to cancel your order.
We recommend that you keep the boxes should the products need to be returned. If needed, we can send a box out, but this will incur a £5 carriage charge.
Any item that has been dispatched may be returned at your own expense which will be arranged by one of our sales representatives providing they are unopened and in the same condition in which it was sent out. The item will be refunded less the amount we paid for delivery to you (except for when items have incurred postage and packaging cost). Please Email or call us to raise a returns number before any goods are sent back.
4. Warranties
All items bought from Lesters Nursery World have been manufactured to comply with statutory legal requirements and relevant safety standards of the United Kingdom. All our products covered by a manufacturing warranty for anything between 6 months – 7 years, depending on the manufacture and product. Should you have any problems or are uncertain on how to use any of our products please Email or telephone us.
Many issues can be resolved by sending out replacement parts. Occasionally items may need to be returned to us or the manufacture for inspection; providing all instructions governing the use of the products have been followed and there has been no misuse, the faulty item will be repaired or replaced. Our aim is to give the best service possible, if an instance should arise where you wish to find out more information or have a query on any product please contact us.
5. Complaints
If you have any complaints or comments about our website, products or services, please contact us.
6. Descriptions
To the best of our knowledge the product descriptions on this site are accurate and up to date, but due to product development, design and specification changes, these may vary from time to time. The images on our site are to assist with your selection and you may find slight variation in colour. All weights and measurements are approximate.
7. Privacy
Lesters Nursery World will not sell, transfer or give freely your personal information to any company or organisation without your consent except to comply with laws or regulations of the government or other regulatory body, or to protect the rights of Lesters Nursery World. We will not send you any unsolicited advertising material.
8. Car Seats
Please ensure all car seats purchased from lesters-nurseryworld.co.uk have been approved for your car as car seats can not be returned once dispatched.