Delivery Information

Delivery Timescale:

 

Items that show as ‘Stock Available’ are usually dispatched within one working day on a next working day delivery.

Items that show as ‘Pre-Order’ will be dispatched on the approximate date advertised on the product page. Once the order has been placed we will endeavour to keep you updated with the delivery timescale

Items that show as ‘2/3 weeks’ are in stock with the supplier and will be dispatched as soon as we have taken delivery.

Items that show as ‘Direct from Supplier’ will be delivered on the approximate date advertised on the product page. We will contact you once the order has been placed with further delivery information.

We offer free standard next working day delivery on all orders over £50 to England, Wales, and parts of Scotland excluding the Highlands and Islands (i.e. zone 1). When multiple items are ordered, items showing as 'in stock' will be dispatched together with items showing as '2-3 week delivery' or ‘Pre-order’ once all items are available.

For all deliveries please have help at hand as the driver may need assistance. The driver is not employed by Lesters Nursery World and although he/she will deliver your goods into your home, he/she may not deliver orders into a specified room. When you receive your goods, it is important that you inspect them before signing for the delivery. If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should sign for them as damaged or ask the courier to wait while you examine the goods. If the driver is unable to wait or the system does not allow you to sign the goods as damaged please refuse and do not sign under any circumstances. In this event, please contact us immediately so that we can resolve the situation with the courier. It is important that all original packaging is kept until you are satisfied with the goods and are sure that they will not need to be returned. Couriers will not accept goods if they are not packed securely.

Items sent with a courier will be delivered 9:00am – 6:00pm Monday – Friday. We aim to dispatch items that are in stock within one working day, you will receive an email once we have dispatched the order informing you whether we have sent the item via Royal Mail or a courier. If you have not received your items that are marked as available within 3 working days please email or telephone us on 0161 720 7227..

Parcel delivery zones and supplemental charges are shown below. Delivery to zones 2 and 3 is usually on a 48-hour basis. The supplement for zones 2 and 3 is £8. This will be automatically added on the payment page.

Zone 1:England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3.

Zone 2: The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

Zone 3: Northern Ireland, Isle of Man and Isles of Scilly - postcodes BT, IM, TR21-25.

 

Cancelling orders and Returns:

You have the right to cancel any order made with Lesters Nursery World via our website, and a full refund will be given providing the items have not been dispatched. We recommend you send an e-mail to enquiries@lesters-nurseryworld.co.uk or call us immediately on 0161 720 7227 should you wish to cancel your order.

We recommend that you keep the boxes should the products need to be returned. If needed, we can send a box out, but this will incur a £5 carriage charge.

Any website order can be cancelled in writing (email, fax or letter) within 7 working days after receiving your order under the Distance Selling Regulations. Postage costs involved in returning cancelled orders are at the expense of the consumer. This is generally £15 per box. This does not affect your statutory rights.

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